Cortney Hickey is the Executive Business Partner to Wade Foster, the CEO and co-founder of Zapier.
In this episode of The Leader Assistant Podcast, Cortney talks about remotely supporting a CEO who lives across the country, the definition of a strategic partner, and how to scale your impact as an executive assistant by using automation and AI.
LEADERSHIP QUOTE
The opposite of stepping on toes is dropping the ball.
– VP of Product, Zapier
CONNECT WITH CORTNEY
ABOUT CORTNEY
Cortney is an Executive Business Partner to Wade Foster, the CEO and co-founder of Zapier. After graduating from Florida State University, she held leadership roles in marketing and public relations, thriving in fast-paced, high-impact environments. But Cortney transitioned to executive support and has spent the last 4+ years at Zapier, leveraging automation and AI to free up time for strategic projects and human creativity.
A strong advocate for innovation and continuous improvement, Cortney is an active member of the eaMAFIA community, a network dedicated to empowering high-performing executive assistants in tech. Outside of work, she enjoys the beaches in sunny San Diego, natural wine, and spending time with her dog, Kiwi.
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EPISODE TRANSCRIPT
Cortney Hickey 0:00
Hey, I’m Cortney Hickey, and today’s leadership quote is the opposite of stepping on toes is dropping the ball. This is from our VP of product at Zapier Geo, and this is just about, you know, taking initiative, making sure you don’t miss out on solving an important customer or colleague issue due to and hesitation you have
Podcast Intro 0:22
The Leader Assistant Podcast exists to encourage and challenge assistants to become confident game changing leader assistants.
Jeremy Burrows 0:34
Hey friends, welcome to The Leader Assistant Podcast. It’s your host, Jeremy Burrows, and this is episode 339 you can check out the show notes for this episode at leaderassistant.com/339, today, I’m very excited to be speaking with Cortney Hickey. And Cortney is the executive business partner to the CEO and co-founder of Zapier, Wade Foster and before we go into your story, Cortney, I did say Zapier, the company, for those listening in, the company is spelled Z, a, p, i, e, r, I’ve always said Zapier. I’ve had lots of colleagues and lots of friends and assistants all over the world uses the term or pronounce it Zapier. So I had to get to the bottom of this, and I but before I talked to you, I had to put it on LinkedIn, a quick poll. How many people pronounced it Zapier versus Zapier? And the poll, it’s earlier. It was looking like Zapier was in the lead, but I think a couple of the comments people are starting to second guess themselves, but it looks like 55% of assistants that filled out the poll said Zapier is the correct pronunciation, and then 45% said Zapier. So Cortney, first, welcome second. Is it Zapier or Zapier?
Cortney Hickey 2:01
The age old question, thanks for having me, Jeremy, but it is Zapier. I think the easiest way to remember that is Zapier makes you happier. But as long as you’re using Zapier or automation, you can call whatever you want, honestly,
Jeremy Burrows 2:15
love it. Love it. You know, it’s what my argument Zapier rhymes with happier, is a good way to remember it for sure. But my argument was always, you know, because I’ve used Zapier for years, and my argument was always, well, the workflow runs or the tasks that Zapier does are called zaps. And so I was like, if they’re calling the task zap or the action a zap, then surely it’s pronounced Zapier. So I’m glad that I was right. I’m glad that I was right for once.
Cortney Hickey 2:44
Yeah, and this was the reason why it doesn’t have double PS is because API is actually in the logo, which is like a hidden thing, because we connect a bunch of APIs, which is what Zapier does. So that’s why it doesn’t have the double p but that’s what people often pronounce it Zapier instead of is happier because it doesn’t have the double P, like,
Jeremy Burrows 3:02
happier gotcha, makes sense. Well, thanks for clearing that up. Now, let’s get to do the fun stuff. So, Cortney, what city are you in and what’s your favorite thing to do when you’re not working?
Cortney Hickey 3:13
Yeah, I’m in San Diego, California. I’ve been here for about two years. I like to move around a lot, but my favorite thing to do when I’m not working. I live two blocks from from the beach here. So love going there with my my pup, kiwi, and love going to breweries and natural wine spots with my friends. Love
Jeremy Burrows 3:31
it. Love it. San Diego is beautiful. I’ve been there twice, I think maybe three times. Now. Love it every time. So what? What got you into the assistant world? Like, how did you end up being an assistant? Tell us a little bit about your backstory, maybe how long you’ve been an assistant now. Yeah,
Cortney Hickey 3:50
so this is actually my first assistant role. Is my one I currently have at Zapier. I landed in the EA world at some point during COVID, when everybody was doing the great reassessment of what they wanted out of life, but I started my career in public relations, social media, did some SEO work ad agencies, then found myself at a startup distillery in outside of Austin, Texas, being their marketing director. And I loved marketing, but I I decided to kind of re assess what I wanted out of my career During COVID, like a lot of folks, and landed me in the EA world. I saw this job pop up for Zapier, and was just intrigued, and I talked to a bunch of EAs in my network, and folks that I knew that were doing the role, and they just convinced me to go after it. So my path to being an EA was probably non traditional, but I think the role has stuck with me for the past four and a half years. And you know, hopefully, you know, as long as Wade’s at Zapier, I’m, I want to be at Zapier. I. Yeah, and even, even if something happens, I love working as an EA at Zapier, and I think the reason why the role stuck more than my marketing gigs is just being able to have, like, the same influence and execution, but do more behind the scenes. I really like the behind the scenes impact, and I really love the work of helping a exec team and CEO be more effective. So super happy. I talked to those EAS in my network, and they convinced me to give it a
Jeremy Burrows 5:29
shot. Nice and Zapier is, are they hybrid remote kind of, you know, what’s the situation there?
Cortney Hickey 5:38
Yeah, we were one of the pioneers of remote work. So ever since we started, which was now, wow, I think 14 years ago, we’ve been fully remote. So that was how Zapier was started, and that’s how we are today. So we’ve got around 750 employees right now in 40 plus countries around the globe, and we are a fully functioning remote, async first culture, which, you know, during COVID, we were happy to share a playbook with folks that were adapting to this new world, but we’ve been in that for a while, so it’s natural for
Jeremy Burrows 6:08
us. Love it. So your CEO, Wade is actually closer to me than than you, as I live in Kansas, Kansas City, Missouri. Wade is in the middle of Missouri. So what? What’s it like working with a CEO and supporting a CEO who is miles and miles and miles away?
Cortney Hickey 6:29
Yeah, I will say, like, I I’ve built stronger bonds here at Zapier than I have at my in person roles in the past. I think you have to be intentional about it. But, you know, there’s easy things I do, like I match his working hours, so I work seven to three, which actually works out great. San Diego at 3pm is a really nice time to go to the beach. So it works out great for my lifestyle as well. But, you know, I can do simple things like that, but we we just work so well asynchronously and remotely. And you know, Slack is our office, so it feels natural to me. And there’s never a moment where I wished I was in office. Of course, there’s conversations that are tough to have in a remote world. That’s the one time where I probably like, Oh, I wish I could just go grab them when you have to have a one of those tough conversations, step on someone’s toes, potentially. But other than that, remote work is just, I love it. I don’t feel disconnected from Wade. And I think, Yeah, feels like he’s in the opposite
Jeremy Burrows 7:26
next to me. Nice, yeah, that’s great, and that’s one thing we share in common. So, you know, I support a CEO that’s in St Louis, Missouri, which is about three and a half hours east of me, and I’ve been working remote, really, since COVID would force us to work remote. And then I was like, You know what? I’m going to move back home and be closer to family. And I showed my CEO that I could do this remotely. But what’s, what’s, maybe your number one slack asynchronous communication tip, like, what? What’s something? Maybe it’s like a thing you do daily or weekly or even quarterly that really resets you and wade in your partnership from, you know, in that work communication world.
Cortney Hickey 8:16
Yeah, that’s a great question. I think we’re in constant communication, but it’s really nice to still formulate some type of Office shutdown routine, even though you’re working remotely. You know, at the end of each day each week, I’m looking back at okay, what was, what did I intend to accomplish today? What did my exec tend to accomplish today? What did we actually do? Let’s hold each other accountable, and then at the end of the week, going back, looking through every single meeting we had that week, making sure we followed up on it, you know, going to look at the following week, what went well? What could we do differently next time? And so I think taking that moment to reflect and shut down your work is something that doesn’t come as naturally, remotely, when you can just go, Oh, I’m done, let’s go hop and take my dog out and go for a walk, but it really being intentional about that helps me reset each day and each week. But, you know, remote work, I forget, like, what was hard to adjust to at first, and what tips I would give for someone starting out? Yeah, and
Jeremy Burrows 9:16
it’s funny, because I’ve been in in it now for since, I guess so, five years of purely remote work. I was kind of hybrid before, but it is interesting to think about. When I talk to assistants that are in the office, I’m like, oh, man, it seems like so long ago that I was in that and dealing with colleagues stopping by wanting to chit chat while I want to get work done, those kinds of things too.
Cortney Hickey 9:41
Yeah, I think it’s much easier to be, like, proactive rather than reactive in a remote environment. I think in an office, you know, you’re waiting to be asked flagged, like grabbed down in the office, but don’t wait to be asked in a remote environment, like build those systems that help you work and send the update flag the risks. Offer the next step, like, just go in there and be proactive. Yeah.
Jeremy Burrows 10:04
Do you have any examples or stories of times when you you did have to have a difficult conversation, or there was kind of a communication, you know, ball dropped, if you will, with maybe you and Wade, or other people at Zapier, and how you had to navigate that, you know, I know I’ve heard of times where and I we’ve I go to St Louis quarterly for board meetings, and so I make sure I get some face time with my CEO. But you know, did you have to, did you have to rally the troops for an on site, you know, or like, what any interesting times and challenges in the in the time that you’ve been working at Zapier?
Cortney Hickey 10:50
Oh, yeah. I mean, you know, in a, in an async first environment, especially with folks across the globe, it it can hard. Sometimes you get misunderstood, and it’s hard to use the same, you know, use words that everybody understand that it’s going to take the same way. So I think we default to when we’re sending anything that could have some spit on the ball, let’s say, like something that might be taken the wrong way, like default to loom, or a voice note, like a lot of people hear you saying it, I think it leaves a lot less up for interpretation and and kind of, kind of creates that personal connection as well, and makes folks feel connected to you versus, you know, being vocal in a in a Slack message, which could potentially not get you the best possible outcome, if It’s not read the in the best intention, trying to give a specific example here of that. I mean, there’s, there’s always times where we there’s ton of times we’ve missed an opportunity, dropped a ball, you know, missed a piece of feedback, I think, encouraging risk taking is something that comes to mind. And also just this AI moment we’re in, you know when, when there was really the advance, big advancements made in chatgpt, which is now, gosh, maybe almost two years ago, when that happened, we called an AI code red here, and that scared a lot of people, just using that term internally, Code Red, basically, like, this is an existential threat to a lot of our customers a business. We don’t know where this technology is going to go, like, we need to change the way we work, and that’s something that’s hard to rally folks around, especially not everyone was in the loop. Was what was going on in the AI world. Not everybody had the same understanding. There’s a level of fear some folks have of, is this going to take my job? There’s just okay. Is this going to are we going to remove jobs at Zapier? And it was done. Of that. It was basically like we’re in this new era of working. We need to change the way we work. We need to be delivering more value for our customers. We need to have faster and better customer support. We need to make our offer more features at a lower price. And we just did all of these things to kind of reset Zapier and how we’re going to be successful in this AI first era. So that caused, you know, definitely stepped on a lot of toes there. But I think again, like we needed to have folks meet the moment and understand the severity of how technology was shifting and changing the landscape that we work in. And the opposite of making folks scared and a little uneasy, was was going to be dropping the ball in that, in that AI moment. So that one definitely comes to mind as like a, you know, fully Zapier shift that we had to make, which was hard to do remotely. You know, if we’d had people at an on site or, you know, teams able to hack on it, the solution together in person, it probably would have made that a lot easier for folks. But, you know, we got through it, and here we are now with so much new, so much we’ve achieved in the last two years, since we called that code red. So definitely it’s
Jeremy Burrows 14:06
worth it. Wow. So what, what did that mean in your role? Like, what was, Were there certain things, or are there certain things now that that you’re using automation and AI for to scale your impact, versus a couple years ago,
Cortney Hickey 14:21
totally. I think, you know, the the best EAS that I know aren’t afraid of being replaced by AI they, you know, I’m afraid, as an EA always, of being underutilized. I think these are tools that can the more your value is tied to manual work, the more vulnerable your role becomes. Well, I’ve spent the last two years trying to future proof my skill set, the EA role at Zapier, the EA team at Zapier, making sure. That we spend less time on things that could be automated or supported by AI, and more time solving problems being that thought partner, helping coach, managing up. So yeah, I’ve automated and a ton of repeatable parts of my job, but I also use AI to insane amount. I think, let me do the human work, the high trust work, and let AI help you with anything that doesn’t require your judgment call. So I’m probably on the far end of the scale of like embracing AI and automation, but obviously that comes from just working at Zapier helps me do that. So I think, I think there’s a big spectrum of where folks are right now. What
Jeremy Burrows 15:45
are your favorite Zapier automations, or templates for assistance and for your work as an assistant? I think
Cortney Hickey 15:54
people always ask me, How do I get started with Zapier? What’s the first use case? What’s the first thing I should automate? And one of the like, more cheeky ways I have folks answer this is like, what’s the thing you don’t like the least? Where the thing you like the least about your job? And for me, that’s emails. We don’t email internally. We use Slack as our office. So you never get an internal email unless there’s, you know, a customer on it you’re connecting with. And so inbox overload still happens, but it feels so separate from the work I do, because it’s like all these external folks, then all of my internal folks are on Slack. So I think my favorite template to share with folks and thing that I’ve built is an a Gmail auto reply, or it’s an agent. So for folks who aren’t familiar with Zapier, we have our core product, which has always been our workflows, which are zaps, which are, if this happens, do that. So these are deterministic workflows where the same thing happens every single time. But now we’ve got a ton of other products in the suite to build this whole platform, and agents are one of the newer products that I you utilize a ton, which so I’ve basically trained this agent to understand the way I write. It scans whenever I want to use. It scans my inbox for all of my emails, drafts personal replies based on the sender content, how I write, and then I can still review it. It just saves it in my drafts folder. Still review it, hit tweak, send, but it does a lot of the heavy lift for me of doing that writing, which is just, again, it’s not high value writing. It’s it often require, doesn’t require a judgment. It’s replying to a bunch of out internal like press and podcast opportunities. It helps me review those. You know, it’s just confirming calendar invites. It’s not stuff that’s really me work. So I love to automate my inbox so that I can do stuff that I’d rather be doing, to be
Jeremy Burrows 17:54
honest. Nice. Love it. So what’s the for the AI nerds listening? Do you know anything about like, you know, and I know this is kind of a whole topic, but just briefly, security and because as soon as you say, like, oh, it reads my emails or whatever, people freak out. And they’re all my company will never let me use that. So what’s the short version on, on easing people’s fears? On that
Cortney Hickey 18:20
totally, I think, you know Zapier, you can use AI where you want to use it, so you know exactly what’s being input and output. Your data is still living where it lives. So in this example, still in Gmail, it is passing through an AI step. But we, you know, we have GDPR, SOC two, SOC three, access controls, end to end. Observability for enterprise accounts, we’ve people are running millions of AI tasks on Zapier, you know, each week, and they’re doing that securely and reliably. I think, you know, there’s a ton of smarter people than me, CIOs and IT leaders who trust to happier with their data, so maybe go read their stories on our blog. But yeah, you can use AI where you want it you know what’s going in and out. And you can use your own, you can use our app, or you can use your own AI system that you want to add into a workflow. So if you have, you know, an enterprise account on open AI, they’re not training on your data. You can connect that through Zapier, for example, or connect your own MCP server. So, yeah, there’s a lot of things you can do to tweak that, but that’s my TLDR.
Jeremy Burrows 19:35
Love it. Love it. Super helpful. Thank you. What? What’s one other task or template that you’ve seen, whether you or other assistants have used Zapier for,
Cortney Hickey 19:47
yeah. I mean, there’s tons. There’s, you know, there’s the personal productivity use cases, which are always great to get started with, simple things like, whenever I save a message in Slack, just click that Save button. Um, I have an AI step, but again, you could use it without it. It automatically summarizes the slack thread for me, tells me what action I need to do and adds it to my to do list. So just keeps me on track. Make sure I don’t drop the ball on Slack message, I think there’s meeting prep. Is another one which a lot of EAs Automate, you know, automate your execs. Meeting prep. Like pull you can pull in any enrichment services you have, like a CRM or data, or you can just use AI to read your calendar, generate customer briefs, make sure you’re prepped. You know, whether that’s interviews or sales calls, like, help your exec enter those meetings confidently. I think, you know, there’s our chat box. Product is big for EAS, like deflecting questions. So EAS are often the go to person in the org for happens, any question folks have, they know you have the answer. And so chat bots have been one that a lot of EAs have gotten value out of. And that’s basically to summarize it, you add in your knowledge sources. So let’s say you’re planning a big company event. You can add in your event website, your event notion docs, your you know, the give it details on the hotel you’re staying at, all that information, and people can ask all their questions about the event to the chat bot instead of going directly to you. So we use stuff like that internally to deflect questions and distractions from our events and experiences team. Or even, you know, we have a chat bot that’s like a jargon translator, so it has all of Zapier acronyms. And you can go in and be like, what is NRR? What is this? And, you know, things that just make work more accessible to So, yeah, there’s, I could go on and on. It’s the EA. Role is so different at each company and each individual and each Exec. It’s hard to give the one size fits all like, this is your Zapier winning use case. But depending on you know, what your role is, you can definitely find find fun things to do, even surprise and delight, things like, you know, praise, automating praise and slack for anniversaries or birthdays or, you know, get granting swag orders to customers that email you you can do so many things really, sky’s the limit.
Jeremy Burrows 22:09
Yeah, yeah. It’s funny. You mentioned the jargon bot, because it’s like we capacity started in 2017 and that was one of our first use cases. We’ve got a whole suite now, but that was one of our first use cases, basically a knowledge base chat bot. And I remember we were talking these big enterprise companies, and we would, we do acronyms, we we’d have an acronym, kind of, I can’t remember exactly what we called it, but just essentially a space or a channel in the knowledge base with all the acronyms. And there was, like an enterprise that shared their acronym list with us, and it was like 372 acronyms or something. And it was just like, This is crazy. This is insane, like so anyway, so AI can definitely help with that.
Cortney Hickey 23:03
Yeah, just make everybody be on the same page. It’s and it’s easier to ask question to a chat bot sometimes than to be like, oh gosh, they’re gonna know. I didn’t know what that meant.
Jeremy Burrows 23:13
Yeah, totally. Well, in, you know, real quickly. So I’ve used Zapier for years now, I’ve had the same automation running for six years now, maybe more. I think it’s six or seven years. But essentially, when a calendar event ends on my executives Calendar, Google Calendar, the Zapier pulls that information, including the color code, because I like the color code my executives calendar and other information into a spreadsheet, and then I have some conditional formatting in the spreadsheet, and then I do a little bit of manual cleanup once a year, but I basically audit my executives time, and so I give them this chart of like, Hey, here’s how much internal meetings and investor meetings and sales meetings and interviews and kind of, here’s percentage of all of those and how you spent your time. And so I’ve used Zapier for years reliably to do that, so it’s been great. That’s kind of my little quick automation specific use case that has helped me automate or audit my executives calendar. So yeah, that’s a
Cortney Hickey 24:21
great one, because it runs in the background, and then you can access it whenever you want, on any type of recurring basis. Yeah.
Jeremy Burrows 24:27
And then, of course, I use Zapier for all a lot of of my leader assistant stuff with, you know, we have a circle community, online community for assistance. And when people you know, join the circle community. Zapier tags their information on my email list. Software Convert Kit or kit, I guess, now. And so I’ve got a lot of zaps back and forth between those apps. And so, yeah, it’s been a it’s been a great tool. So definitely check that out. If you’re listening, check out zap your you. And figure out again, like Cortney said, What do you hate to do and try to automate that great tip there. So Cortney to kind of wrap things up, thanks again for being on the show. I want to talk real quickly about the title executive business partner. Were you always executive business partner was an assistant at first, and then it did it change, and then, you know, becoming a strategic partner. So the the title partner is in your in your or the word partner is in your title. And there’s all this talk about, what, what what does it really mean to be a strategic partner? So tell us a little bit about your title, and has it always been that versus assistant, and what’s your, you know, quick definition of what it means to be a strategic partner.
Cortney Hickey 25:54
Yeah, sure thing. So when I started at Zapier, I was executive assistant, and I was the only assistant at the company at the time. So now we’ve got a team of six, and as we’ve grown, we’ve expanded the team, you know, introduced our own leveling framework, or career growth framework, and tried a bunch of different EA manager models, and done a lot of experimenting here. I think I’m not big on titles like whatever helps me externally, get the permission I need to act on behalf of my Exec is helpful, but internally, like the proof is in your work. So, you know, folks start, started seeing me as a as a partner to weed, probably long before the the title happened. But I think in short, the Executive Business Partner title here at Zapier, we use it to really just distinguish it’s mostly EAS that are one to one. So we’ve got EAS here that are working three to one, two to one ratio of how many execs they support. But when you can really become your execs right hand, like I go to most, if not, I go to most meetings that way. It attends, not interviews or things like that, but I’m in those meetings with him. I’m making sure, like I’m remembering the things he isn’t I’m helping gut check his assumptions. I’m helping advise and question decisions before they’re made. And so I think just you know, I’m as I’ve understood how he works, and can almost predict what he’s going to say or how he’s going to make a decision. And the more I’ve gotten to understand about Zapier it, I’ve just been able to level up my impact. And, you know, I often test myself and see and read a doc before he does and say, Okay, what do I think he’s going to say on this? Folks even come to me and do that like, they’re like, hey, I want to pitch this to Wade. How can I, you know, do this? What would you give me feedback on and and I do that, and I’ve even built now like a Wade GPT, which helps guide people on how to make decisions and how to manage up to Wade and stuff like that. So I think I’ve just increased my impact with him by helping him be a better CEO, but then also just increased my impact across the organization. So, you know, working with more than just the executive team or one function, it’s working across the whole business and really being trusted with with company level priorities. So yeah, I’ve just been really lucky to grow my career at Zapier Wade from day one, gave me a lot permission to do whatever I wanted to do here and and take on any projects that I thought I could tackle. And because of that, I’ve really been able to just the sky’s the limit here and be able to really just level up the projects that I’m working on. Like the calendar is the least my problems, you know, but it is important. Like, people you know, going back to that audit you do with with a zap, people say what their strategy is, but their strategy is really how they spent their time that year. Like, how did you actually spend your time? What did you say you were going to do? And your your time is your most important investment. So, yeah, not to, not to, like, knock on the calendar, but it’s, there’s so much more I do here now at Zapier, which is just really enjoyable. Yeah, yeah.
Jeremy Burrows 29:29
And I love what you said about like, you know, you’ll read a document and try to, try to anticipate what Wade will think or say about it, or what, you know, what issues they might have with it. And that is such a huge, huge part. And there’s always this, my CEO David, always likes to talk about, we need problem identifiers, and so it’s not just problem solvers, but people who can identify the right problem to spend time on. And I think that. As assistants, you know, we need to be able to identify the right problems, but we also need to suggest solution solutions to those problems. And part of that is going to our CEOs, going to our executives and saying, Hey, this is a problem. I’ve done some done some digging, and here’s a couple of solutions that I think might be helpful, and let them work with that, and instead of a blank slate, and let them have validate your solutions, or even if you have the wrong solutions to the right problems, you’re at least, you know, eliminating one of the solutions that could have been, you know, that they might have had to come up with and work through and figured out that it wasn’t the right solution. So, so, yeah, super, super helpful way to look at it. Super helpful way to think of yourself as a strategic partner. And practically speaking, yeah, answer, I like how you, you know, you got that zap AI to reply to your emails. You know, that’s something that AI can do more and more of, obviously, but assistants have been doing that for forever with with executives, and we still can do that, but the idea of scaling that by using AI to take out a couple of those steps in that process is a huge, huge win in my mind. So
Cortney Hickey 31:32
totally I think, like EAS are going to be able to do more than we ever have been able to do. I think every EA I talked to says, you know, my to do list is never finished, and so, you know, maybe one day we’ll get to we’ll get to end the day with a clean to do list. But until then, I’m going to keep automating and using AI to to get out of that. I just pulled up our impact behaviors for like, okay, when you get to an executive business partner, and it actually says that this level, you have to proactively identify own and act on novel or atypical problems company wide, that are worth solving, which is like exactly what you’re talking about. It’s like, find own and act on problems and flag those pieces of work that are you know need improvement and go after them. Love it,
Jeremy Burrows 32:18
and that’s much more fun than an engaging, creative work then, you know, jotting down minutes for a meeting, right? Like, totally, you know, I don’t know a lot of people that would rather not spend their time doing problems, problem solving, and they’d rather just, like, scan receipts and, you know, read emails and all that. So totally awesome. Cortney, well, thanks again for being on the show. Is there a good place for people to reach out and say hi and connect with you? If they want to, want to, yeah, connect,
Cortney Hickey 32:52
yeah. Go for it. You can find me on LinkedIn. Cortney Hickey. Cortney, without a U, C, O, R, T, n, e, y, and, yeah, follow our Zapier. What we’ve got going on. We have a our big annual user conference in September, so join that. It’s free online. And other than that, thanks for having me. Jeremy, this has been
Jeremy Burrows 33:13
awesome, awesome. Thanks, Cortney, and I’ll put all the links in the show notes at leaderassistant.com/339 and, yeah, appreciate you coming on the show.
Cortney Hickey 33:23
Yeah, have a good one.
